DIY Felt Christmas Tree

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@mvpalace.com.

Please contact our Customer service at service@mvpalace.com to get the return address.

89% PACKAGE ARRIVE WITHIN 12 DAYS TO USA/UK/FR/CA/GER and so on more than 25 main transport country.

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

1. The time frame of an order delivery is divided into two parts:

• Processing time: 1-3Days
• Shipping time: 1-3 Weeks

1. Shipping methods:4PX,YunExpress,Wanb Express,UBI
2. Shipping fee:

Free Shipping Over $38.99 (Hong Kong, Israel, Japan, Malaysia, Russia, Singapore, South Korea, Thailand, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Australia, New Zealand, Canada, Mexico, United States)

Free Shipping Over $68.99 (Rest of world)

Affected by Covid-19, there will be some delay on the delivery.